Exhibitor FAQs

How do I register for badges?
Register Now! You will need your customer # (found on any current invoice) and your password (your current zip code) login.

How do I order tables, chairs and furnishings?
Furnishings including carpet can be ordered from Freeman. For more information contact Freeman in Orlando at 407-857-1500.

How do I send shipments to the Orange County Convention Center?
There are many options for shipping, and you will need to determine which is the best fit for your needs; Air freight, over the road carriers, van lines, express services. Rates vary greatly depending on a number of factors, including, but not limited to, total weight of shipment, piece count and how the pieces are prepared (i.e., shrink wrapped on a pallet or loose pieces requiring special handling) distance to be shipped, and time allowed to deliver shipment from pick-up at your facility to destination. Freeman Transportation offers an all inclusive package for shipping and material handling and would be happy to prepare an estimate for you. Call 1-800-995-3579 for more information.

How do I order electrical services?
The electrical service order form(s) will be available in the Facility section of the 2009 Online Exhibitor Manual, which is coming soon. To place your order, download the electrical service order form(s) and either fax or mail to the number/address provided on the form. REMINDER: Be sure to include a scaled diagram, with booth orientation (show your neighboring booth numbers where they're located in relation to your booth) of where you'd like the drops located.

How do I order internet services? Is there a wireless rate?
The internet service order form is found in the Facility section of the online Exhibitor Manual's Table of Contents page. The internet service order form will open as a PDF file that you should print, complete and either fax or mail to the number/address on the form. .

Wireless service rates are included on the internet order form. Slower speed, daily wireless service is available from Smart City; you just need to turn on your laptop, launch your browser and follow the instructions on the default home page that pops up.

What if I have special needs such as handicap accessible areas, motorized vehicles, or special medical needs?
Please go to our Special Services to find out information on any special services we have at the Show. If you can’t find what you are looking for, please contact our PGA Customer Service Desk at 1.800.840.5628 or 203-840-5628 for more information or the Orlando County Convention Center for more information.

I am driving my own vehicle – where do I unload my merchandise?
Providing you qualify as a self-unloader (POV), refer to directions in the General Shipping Information portion of the Shipping section of the online Exhibitor Manual. There you'll also find what the definition of a self-unloaded (POV) is, based on local union jurisdictions for movement of freight.

When should I arrive to set-up?
Determine how long it will take you to install your booth and unpack and stage your product, and plan your arrival on that timetable. We don't recommend that you come to move-in on opening show morning - there is a requirement that all booths be under some phase of construction by 3:00pm on the last day of move-in, or that you notify show management in advance of move-in if you know you can't arrive and start setting up by then. . It's a good idea to allow a cushion of a few extra hours to complete the move-in process.

How do I order catering for my booth?
Simply click on the catering/food & beverage service order form found in the Facility section of the online Exhibitor Manual's Table of Contents page, and the order form and/or brochure of options will open as a pdf file that you should print, complete and either fax or mail to the number/address on the form.

How do I update my listing for the Directory?
Go to the Exhibitor Toolkit. You will then be prompted to login using your customer # (found on any current invoice) and your password (your zip code).

What are my hotel options?
Call 1-800-PGA-Expo or visit the PGA Merchandise Travel Desk

How can I promote my company?
There are a variety of ways to promote your company, products and services at the PGA Shows. For the most up to date information visit the Advertising & Sponsorships page or call Lisa Austin, at 800-477-7726 or laustin@reedexpo.com. For public relations assistance, please contact Sherry Major at 716-662-3855 or smajor@reedexpo.com.

How do I obtain lists?
Go to http://www.reedlists.com/, call your sales representative or call Rick Tutunjian at 203-840-5918 or rtutunjian@reedexpo.com.

Is there a customer service line I can call if my rep is not available?
Yes, you can call 1-800-840-5628.